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Frequently Asked Questions
Do you track flights for airport pickups?
Yes, absolutely. We monitor your flight in real-time using live flight tracking. If your flight is delayed, diverted, or arrives early, we automatically adjust your pickup time at no extra charge. You will never wait in arrivals wondering if your chauffeur knows about the delay.
What is your cancellation policy?
We offer free cancellation up to 24 hours before your scheduled pickup. Cancellations within 24 hours may incur a 50% fee, and no-shows are charged in full. We understand plans change — if you have an exceptional circumstance, please call us directly and we'll do our best to accommodate you.
Do you provide child seats or baby capsules?
Yes. We can provide age-appropriate child restraints upon request. Please include this in your booking or enquiry so we can confirm availability and fit the correct seat before your pickup. Child restraints are provided at no additional charge.
Do you service areas outside of Perth CBD?
Yes. We cover all of the Perth metro area including suburbs, the airport, Fremantle, and surrounding regions. We also specialise in South West journeys including Margaret River, Yallingup, Dunsborough, Busselton, and Swan Valley. Interstate transfers and custom long-distance routes can be arranged by enquiry.
Is the price fixed or does it change based on traffic?
All transfer prices are fixed and quoted upfront. There is no surge pricing, no meter running, and no surprises. The price you see when you book is exactly what you pay — regardless of traffic, time of day, or any other variable. Hourly hire rates are fixed per hour with a clear minimum hire period.
How far in advance should I book?
We recommend booking at least 24 hours in advance to guarantee vehicle and chauffeur availability. For peak periods, special events, or large vehicle requirements, booking 48–72 hours ahead is ideal. That said, we do accommodate last-minute bookings where possible — call or WhatsApp us directly for urgent requests and we'll do everything we can.